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Effective: 12 June 2023
Your privacy is important to DinersDreams. This Privacy Notice describes how DinersDreams Inc. and its subsidiaries and affiliates (collectively “DinersDreams”, “we”, “us” and/or “our”) collect and manage your personal information. Privacy laws generally define “personal information” as any information that is linked or reasonably linkable to an identified or identifiable natural person.
This Privacy Notice covers the following persons (collectively, “you” and/or “your”):
Please note that our Merchants are independent third parties that maintain their own business practices and policies that are separate from their relationship with us and their use of our Services. As a result, unless provided otherwise in this Privacy Notice, we are not responsible for the privacy policies or practices of our Merchants, who may maintain separate policies and practices.
Please note that certain locations where we operate have laws requiring us to disclose certain privacy practices relating to individuals in such locations. To the extent that such required disclosure is different or additional to the disclosure in this Privacy Notice, please refer to the following addenda that is applicable to you:
Please read this Privacy Notice carefully to understand our policies and practices for collecting, processing, and storing your personal information. By using DinersDreams Services, Websites and/or providing us with your personal information, you indicate that you understand, accept, and consent to the processing and use of your personal information in the manner set out in this Privacy Notice. We may amend this Privacy Notice from time to time in accordance with the “Changes to this Privacy Notice” section below. To the extent permitted by law, your continued use of the Services and Websites constitutes your acceptance to those amendments and the updated Privacy Notice.
You may be asked to provide certain personal information when you are in contact with DinersDreams, and depending on the nature of such interactions, the personal information we collect from you may vary.
If you are a Merchant applying or signing up for our Services, you provide us with information, including, as applicable:
If you are a subscriber of DinersDreams payment service, as part of the application and account verification process, we may also collect additional information, such as your date of birth, social security number, social insurance number, and government identification documents.
If you are an employee of one of our Merchants, we collect personal information about you through your use of our Services, including your name, email address, mailing address, and phone number. You may also choose to provide additional information to us, which is optional and which you may choose not to provide.
Your employer may provide additional information about your role, such as your compensation, job title, and hours worked, by inputting such information into our system. Such personal information is collected and used in accordance with your employer’s privacy policy. Please contact your employer for additional information.
If you are or wish to be a customer of one of our Merchants using our Services, we may collect information directly from you through your use of certain Services, including reservations, online ordering, and other Services as provided and developed by us from time to time (collectively, “DinersDreams Services”). In providing you with DinersDreams Services, the personal information you may provide to us includes, as applicable:
In all cases, the actual personal information collected will vary depending on the Services being used.
We do not proactively collect sensitive personal information, such as health-related information. However, DinersDreams Guest Services include text boxes where you can add details about your preferences that you want our Merchants to know. Please be aware that information you freely submit in these boxes may reveal to us and the relevant Merchants with whom we share personal information about you (as detailed in the “How we share information” section below), and certain information that may be considered sensitive personal information under applicable law (for example, about any allergies or dietary restrictions). We do not use this information for the purpose of marketing or advertising products to you. Sensitive personal information you voluntarily submit is processed on the basis of your consent, which you may revoke at any time by contacting us at the details set out in the “How to contact us” section below.
If you are not using DinersDreams Guest Services, but place an order with, make a purchase from, order delivery from, dine with, or otherwise complete a transaction with one of our Merchants, our Merchant may collect your personal information and input such information into our system, which may include identification information, such as your name, phone number, email, and delivery address.
Please note that a Merchant can choose to input additional information about you into our system, such as your gender, dietary restrictions, vaccination status or other information helpful to facilitate the Merchant business operation. Such personal information is collected and used in accordance with the Merchant’s privacy policy. Please contact the Merchant for additional information.
When you visit our Websites, including our mobile application(s), complete a transaction, or use our online Services, we gather some information automatically, which may include:
Do not track
DinersDreams tracks users when they cross from our primary website (DinersDreams.com) to other properties, as well as when visitors to our website enter through a marketing landing page. We also keep a record of third party websites accessed when a visitor is on a DinersDreams site and clicks on a hyperlink. We do not track users to subsequent sites and do not serve targeted advertising to them. Some browsers have “Do Not Track” features that allow you to tell a website not to track you. However, these features are not all uniform and we do not currently respond to those signals.
We may collect personal information about you from third parties including our business partners, online advertising companies, identity verification services, credit bureaus, banks and other financial institutions, credit card companies and publicly available sources (e.g., social media channels).
Our Services and Websites are not targeted or directed at children under the age of 16. No one under age 16 may use the Services or provide any personal information to the Websites. We do not knowingly collect personal information from children under the age of 16. If we learn that we have collected the personal information of a child under 16, we will take steps to delete the information as soon as possible. If you believe we might have any information from or about a child under 16, please contact us using the contact details as provided in the “How to Contact Us” section below.
We use the personal information we collect:
If you are a Merchant and you apply for credit or financing in respect of our Services or equipment or hardware, we may request that you provide us with additional financial and other information in order for us to review and assess your application and we will use that information for that purpose and in order to communicate with third party financing parties, credit and reporting agencies, and similar parties and by providing such information you acknowledge this use and consent to our use of this information in this way.
DinersDreams does not sell the personal information we collect. We share it with affiliates and third parties who are facilitating the delivery of the Services.
We may share personal information that we collect or you provide in accordance with this Privacy Notice, including:
We may also share aggregated and/or de-identified information that does not directly identify you without restriction.
Please note that when you use DinersDreams Services or post on a DinersDreams forum, chat room, or social networking service (if applicable), the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
DinersDreams takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
DinersDreams Services use Secure Sockets Layer (SSL) encryption and/or other features where personal information is collected. When making online purchases, you should use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so is intended to protect the confidentiality of your personal information while it’s transmitted over the Internet. Unfortunately, the transmission of information via the Internet is not completely secure. Although we take steps to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Websites.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Websites like message boards, which any Website visitor can view.
We use service providers located outside of Canada to process personal information. Personal information may be stored on the servers of cloud-based service providers located in the United States.
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or our document retention policies and procedures.
If you correspond with us by email, post service, or via any other form of communication, we may retain the correspondence and information contained in it and use it to respond to your inquiry; to notify you of updates or Services that may be relevant to you; or to keep a record of your complaint, request, and the like. If you would like us to remove you from our contact list or exercise your rights related to your personal information, please contact us at [email protected]
California residents, please see Addendum A for additional information.
Nevada residents, please see Addendum B for additional information.
EEA and UK residents, please see Addendum C for additional information.
DinersDreams makes it easy for you to keep your personal information accurate, complete, and up to date. You may access, change, or correct information that you have provided by logging into your account with us at any time, if you have a DinersDreams account, or by making a request to us using the contact details as provided in the “How to Contact Us” section below. We will need to verify your identity before granting access or otherwise changing or correcting your information. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
Where you have provided your consent to the collection, use, and sharing of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us using the contact details as provided in the “How to Contact Us” section below. Please note that if you withdraw your consent we may not be able to provide you with a particular Service. We will explain the impact to you at the time to help you with your decision.
We take your privacy concerns and preferences seriously. Where you have contacted DinersDreams and/or registered an interest in receiving information about DinersDreams Services (including pricing or quotations) or have provided your personal information for marketing purposes (including event registration, subscribing to our blog, or content downloads), you have given your consent to receiving communications by phone, e-mail, or otherwise from DinersDreams in response to your inquiries.
If you are located in Canada, we will not send you direct marketing communications without your opt-in consent or as otherwise permitted under the applicable law. You can opt out of or unsubscribe from any marketing communications by following the instructions in those messages, by changing your communications preferences within your account or through your device. You can also opt out by contacting us as described in the “How to Contact Us” section below. Opting out of receiving communications may impact your use of the Services. If you decide to opt out, we may still send you non-promotional communications, such as digital receipts and messages about your account or our ongoing business relations.
Certain states grant their residents, subject to limitations and exceptions, additional rights and impose restrictions on particular business practices, and your state of residence may provide you one or more of the rights below:
If you wish to invoke any of your rights in relation to your personal information, you may contact us using any of the contact information in the “How to Contact Us” section below.
When you make a request, we may require that you provide information (such as your name, email address and/or zip code) and follow procedures so that we can verify a request you make and your jurisdiction before responding to it. The verification steps we take may differ depending on your jurisdiction and the request you make. We will match the information that you provide in your request to information we already have on file, if any, to verify your identity. If we are able to verify your request, we will process it. If we cannot verify your request, we may ask you for additional information to help us verify your request.
We will respond to your request within the time period required by applicable law. However, we may not always be able to fully comply with your request, and we will notify you in that event.Certain privacy laws allow individuals to use an authorized agent to make privacy rights requests. We require the authorized agent to provide us with proof of the individual’s written permission (for example, a power of attorney) that shows the authorized agent has the authority to submit a request for the individual. We will additionally require the authorized agent to verify his/her own identity and we will confirm the agent’s authority with the individual about whom the request was made.
It’s important to guard your privacy when you are online. Where DinersDreams Services include links to other websites, products and services, this Privacy Notice does not govern those websites, products and services. Whether we have posted those links or other organizations or individuals have, you should read their privacy notices and make an informed decision about whether you want to use those websites, products or services.
DinersDreams uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or share information from a DinersDreams website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your site visit to your personal data.
As our Services and company changes from time to time, this Privacy Notice is expected to change as well. We’ll post any changes to this page and, if the changes are significant, we will provide a more prominent notice (including email notification of privacy notice changes for certain Services). We encourage you to periodically review our Privacy Notice for the latest information on our privacy practices and to contact us if you have any questions or concerns.
This Privacy Notice may be available in languages other than English. To the extent of any inconsistencies or conflicts between the English Privacy Notice and DinersDreams’s Privacy Notice available in another language, the most current English version of the Privacy Notice at https://www.DinersDreams.com/privacy-notice/ will prevail. Any disputes arising out of this Privacy Notice will be resolved in English unless otherwise determined by DinersDreams (acting in its sole discretion) or as required by applicable law.
We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact the DinersDreams Privacy Officer:
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Privacy Officer using the contact information listed above.
Last updated: 12 June 2023
California privacy laws, including the California Consumer Privacy Act (“CCPA“), require that we provide California residents certain specific information about how we handle their Personal Information, whether collected online or offline. The provisions below supplement the information provided in the generally applicable portion of our Privacy Notice and apply solely to individuals that are residents of California and qualify as a “Consumer” under the CCPA. Any terms defined in the CCPA or as otherwise defined in our Privacy Notice have the same meaning as used in this addendum.
Personal information, as used in this addendum, means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
1. Categories of Personal Information We Collect and Disclose
The table below sets out generally the categories of Personal Information about California residents that we collect, sources of this information, and whether we disclose the information to others for a business purpose.
Categories of Personal Information |
Collected |
Disclosed |
Name, contact information and other identifiers |
Yes |
Yes |
Customer records |
Yes |
Yes |
Device information |
Yes |
Yes |
Protected classifications |
Yes |
Yes |
Communications |
Yes |
Yes |
Commercial information |
Yes |
Yes |
Usage data |
Yes |
Yes |
Geolocation data |
Yes |
Yes |
Profiles and inferences |
Yes |
No |
2. Categories of Personal Information Sold
We do not “sell” personal information as most individuals would typically understand that term. As described in our privacy policy, we and third parties that provide advertising or other functionality on our behalf, may use cookies, web beacons and other technologies to help us advertise our Services to you as informed by your interests. The categories of personal information impacted may include:
To the extent this practice is interpreted to constitute a “sale” under the CCPA, you can always restrict the placement of cookies on your computer or remove them from your browser by going to your browser settings. You can also change your cookie preference here. Additionally, you can also opt out of receiving interest-based ads from third party advertisers who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s (DAA) Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt out pages on the NAI website and DAA website. If you have any questions or concerns, please refer to the “How to Contact us” section in the Privacy Notice. We do not “sell” personal information about individuals who we know are younger than 16 years old.
3. California Residents’ Rights Under California’s Shine-the-Light Law
Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide us certain personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties during the immediately preceding calendar year for their own direct marketing use. Such requests may be made once per calendar year for information about any relevant third-party sharing in the prior calendar year. California residents who would like to make such a request may submit a request to [email protected]. The request should attest to the fact that the requester is a California resident, and provide a current California address. We are only required to respond to a customer request once during any calendar year. Please be aware that not all information sharing is covered by the California privacy rights requirements and only information sharing that is covered will be included in our response.
Although we do not sell personal information (as defined in Chapter 603A of the Nevada Revised Statutes), Nevada residents have the right to submit a verified request directing us not to sell your personal information. To submit such a request, please contact us using the information in the “How to contact us” section above.
General Data Protection Regulation (“GDPR”) Privacy Statement (“GDPR Statement”)
This GDPR Statement applies to persons in the European Economic Area (“EEA”), including those based in the United Kingdom (“UK”). This GDPR Statement supplements our Privacy Notice; however, where the Privacy Notice conflicts with the GDPR Statement, the GDPR Statement will prevail as to persons in the EEA and the UK.
Controller of your personal information
DinersDreams is the controller of personal information we collect.
Your rights under the GDPR
You also have the right to lodge a complaint before your national data protection authority.
You can also withdraw your consent at any time where we are relying on your consent to process your personal information. Please note that your withdrawal will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain Services to you. We will advise you if this is the case at the time you withdraw your consent.
Any requests to exercise the above-listed rights may be made to [email protected].
You will not have to pay a fee to access your personal information (or to exercise any of the other rights described above). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
We may need to request further information from you to help us confirm your identity. This is a security measure to ensure that your personal information is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request.
Legal basis
For personal information collected about you in the EEA and the UK, we set out below, in a table format, a description of the ways in which we use your personal information and the legal bases we rely on to do so. Where appropriate, we have also identified our legitimate interests in processing your personal information.
Purpose and/or activity |
Type of personal information (as set out in Section 2 of Privacy Notice) |
Legal basis for processing |
To provide you with the Services you have requested or purchased from us and other related services |
Identification informationTax informationBilling information |
Performance of a contract |
To communicate with you or provide information you have requested |
Identification informationCustomer support communications |
Legitimate interests in ensuring the efficient and secure running of our Services |
To improve and develop our Services, including audits, data analysis, network and IT security |
Identification informationTechnical information |
Legitimate interests in analyzing how our Services are being used, gaining an understanding which parts of the Services need to be improved and developed |
To respond to or comply with a subpoena or other legal process/proceedings as required by local law |
Identification informationTax informationBilling information |
Legal or regulatory obligation |
To detect and protect our Services against errors, fraud and criminal activity |
Identification informationTax informationBilling information |
Legal or regulatory obligation |
To provide marketing communications to you |
Identification informationOther data types such as promotional information related to a contest, promotion, survey or other campaigns which you choose to participate in, such as photos, video, images, or other content you provided at that time |
With your consent where indicated on our website, email or other communications at the time your personal information is collected |
To perform any additional purpose explicitly described to you at the time of collection |
Identification informationOther |
With your consent at the time your personal information is collected |
International transfers
Your personal data may be stored or transferred to countries outside the EEA and the UK for the purposes described in our Privacy Notice. Other countries may not have the same data protection laws as the country in which you initially provided the information, but we will protect your personal information in accordance with this Privacy Notice, or as otherwise disclosed to you.
Whenever we store or transfer your personal data outside the EEA and the UK, we will do so in accordance with the applicable law and we will ensure a similar degree of protection is afforded to it by implementing appropriate safeguards such as European Commission or the UK Standard Contractual Clauses, and other data transfer mechanisms.
For more information about specific transfer mechanisms, including information on existing safeguards implemented by DinersDreams, please contact [email protected].